Ticketmaster is causing a lot of controversy after the company updated its refund policy amid coronavirus.
Many concerts and events have been postponed or canceled with more to come. In a time with much uncertainty, it’s unclear when things will be able to continue.
The company’s refund policy use to state that “refunds are available if your event is postponed, rescheduled, or canceled,” now it says that refunds are only available if your event is canceled.
What does this mean? Anyone with tickets for an event that is rescheduled or postponed for a later date will be unable to receive a refund.
What else? Ticketmaster is advising those are unable to attend a rescheduled event to sell their tickets through the Ticketmaster Marketplace.
“If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance,” a new message from Ticketmaster says. If your event organizer is offering refunds for a rescheduled event, a refund link will be visible under the event in your Ticketmaster account.”
“Please note that given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change,” the statement continued. “If your event was postponed or rescheduled and you are unable to attend (and resale is enabled for your event), you can sell your tickets to other fans on our safe and simple Ticketmaster resale marketplace. If refunds are not allowed for your event and you post through ticketmaster.com, we will waive seller fees for fans that create(d) resale postings from March 17 through May 31.”
Some buyers took to Twitter to share their thoughts:
*everyone suffering during the pandemic*
ticketmaster: hold on, let me make you suffer even more pic.twitter.com/ZYisECqOTK
— ♡ ellie ⁷ | jikook au (@jikooksbloom) April 13, 2020
So Ticketmaster changed it’s refund policy and apparently if Lover Fest is rescheduled and not cancelled, we don’t get our money back if we can’t go to the rescheduled dates unless UMG themselves offer refunds. This is seriously f*cked up on Ticketmaster’s part. pic.twitter.com/1buMpDFqhH
— Nicole (@blesstherain13) April 13, 2020
Customers are already fed up with what appears to be a single monopoly with Ticketmaster. Customers are not going to be happy with this decision! https://t.co/T4V5cjQH1M
— Kathy Griffin (@kathygriffin) April 13, 2020
Photo | iStock